Computer support

http://www.rinkworks.com/stupid/cs_os.shtml

__________________

Mallanox : "My mother was Irish and my father was an alien. I was an only child and I dress funny."

I remember back in the 80s, where I would be trying to help a customer and I'd be having to explain to him what the spacebar was and what those buttons at the side with the arrows on are for.

These guys had secretaries who did all their computer stuff for them, but for some reason if anything technical came up they wouldn't let their secretaries, with their many 100% more computer experience than themselves, make the support calls. Or they'd be sitting there hogging the phones and barking orders to their secretaries and it was like chinese whispers.

I got a call once from someone I'd written a piece of software for. Bear in mind this is long before Windows 3 and so we were all still using DOS - back in the days before you had any kind of font choice. He didn't like the shape of his zeros, so could I make him a different one.

__________________

Mallanox : "My mother was Irish and my father was an alien. I was an only child and I dress funny."

Springie raises hand timidly ...I have to admit...I don't know what Linux is.... But reading these did make me feel better about my computer knowledge...I'm still very green, but I do know what most of that stuff is...

__________________

There is no problem that cannot be solved with time, patience, and a judicious amount of high explosives.

Better? Only if you enjoy messing with it. Hubby's tried (and given up) at least twice that I know of, on MY machine. No clue how often he's tried on his own.

__________________
Between stimulus and response there is a space.
In that space is our power to choose our response.
In our response lies our growth and our freedom.

- Viktor E. Frankl

Eh, I don't like messing stuff up. I know enough to fix some stuff, but my best knowledge is knowing when I don't know enough to do something.

__________________
What if there is a spoon?

My favourite, and I'm afraid it's happened to me, and no time to reinstall,

the firewall blocks MS updates. You set it to allow, go leave the room, come back and instinctively don't allow the program to download a file.

I've tried telling it to update itself (while I'm awake), but I'm guessing it just checks a few date files rather than look at the files it was supposed to download and over-write.

Sigh.

__________________
Between stimulus and response there is a space.
In that space is our power to choose our response.
In our response lies our growth and our freedom.

- Viktor E. Frankl

Floppy disks? Those things that Mac declared redundent ten years ago? (We laughed at the time, but they were only about 5 years early. Everything really did get connected. And then came the USB thumb drives, which is the network used around our house.)

Don't know if MS wanting to get their fingers in all the software is part of DRM, but I can see MS wanting to do it. (A backup plan in case they can't buy all the competition. TG for the Open Source community.)

No command line? Eeeps. Can't say I use it any more, but hubby still prefers it over Explorer. (Old dog, new tricks. I find Explorer works well enough for what I do. I'd like to have it on the site host, though.)

Please tell me they have another Windows OS in the pipe for professional use. I suspect upgrading to a new Windows would be easier than going Linux or other.

__________________
Between stimulus and response there is a space.
In that space is our power to choose our response.
In our response lies our growth and our freedom.

- Viktor E. Frankl

I support a system that has lots of 16-bit components. The users, unusally for the sort of software we produce, choose their own hardware and windows versions. I got a call a few months ago - one of the users had decided to go future-proof and bought 64-bit windows without checking with anyone. 64-bit windows has no support whatsoever for 16-bit processes. I think he had to go back to his old pc.

__________________

Mallanox : "My mother was Irish and my father was an alien. I was an only child and I dress funny."

I never saw that program, I caught one half way through and its a fairly funny reflection of what an IT team has to put up with hehehe

__________________
Thanks Cep

Gatchamania.net Administrator

Suits?

__________________
Eagle in Residence
Tempory Frisker